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What happens next
- We review your request and match it to the relevant service information.
- We reply to your email address within a reasonable period, normally within two business days.
- If we need more details, we will ask for them in the same email thread.
Your rights as a consumer
Pre-contract information, complaint handling and cancellation or refund terms are provided in line with Law of Ukraine No. 1023-XII “On Consumer Protection”. If you ordered a distance service, you may withdraw from it under the conditions set out in the terms you accepted and in that law.
Personal data
The name, email address and phone number you submitted are processed on the basis of your consent and our legitimate interest in answering your enquiry, as described in our Privacy Notice under Law of Ukraine No. 3795-IX “On Personal Data Protection”. You may request access, correction or erasure at any time by writing to contact@novarhwave.com.
Service provider details
Information about our legal entity, registration number and contact details is disclosed before any order is placed, as required by Article 6 of Law of Ukraine No. 675-VIII “On Electronic Commerce”.